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Order reference numbers and device serial numbers are also commonly requested to facilitate such interactions, although these cannot be used in isolation to personally identify you. Personally-identifiable information is required to facilitate these interactions, which includes your email address and (optionally) your name and telephone number. We use Gorgias to facilitate customer service, order support, and technical support interactions via LiveChat on our website, telephone (IP telephony), social media messaging, and email messaging. More information on how Brevo manages GDPR compliance is available here Personally-identifiable information is limited to your contact record, which only includes information which you have volunteered during the signup process (common data attributes are name, email address, country of domicile, language preference, and products owned).ĭata Usage Purposes: Marketing, Non-Marketing Communications All data collected and stored on Brevo's servers is subject to the right to be forgotten, and you may request deletion of such data by contacting us. Some examples include limited-time promotions, general company news and updates, or product-specific news and updates related to devices which you have indicated that you own (or have purchased through the Nanoleaf Shop on our website). At our direction, Breco facilitates the communication of commercial and non-commercial messages based on the permissions which you gave during the sign-up process. We use Brevo to provide certain transactional and marketing-related email or SMS communications with your explicit permission (the opt-in mechanism required when signing up for a contact list on our website). More information on how Shopify manages GDPR compliance and deletion requests is available here To submit a right to be forgotten request, please contact Nanoleaf Support This data is not stored in the other locations listed (rather, the data for customers in those regions is stored locally). Please note that personally-identifiable information for EU and UK customers is stored in France, and may be sub-processed in Canada. Please see the ''Data Vendors'' section for more information.ĭata Storage Locations: France, Canada, Hong Kong, Japan, Vietnamĭata Usage Purposes: Order Processing and Fulfillment After a request has been initiated, Shopify will communicate with you directly solely in regards to the progress of your data deletion request. All data collected and stored on Shopify's servers is subject to the right to be forgotten, and you may request deletion of such data at any time by contacting us to initiate the request on your behalf. Personally-identifiable information is used only to provide order fulfillment and customer service (either at your request, or proactively when we identify in advance service or logistics disruptions which may impact you).

Purchase data is aggregated and processed by Nanoleaf for reporting purposes (these reports are not shared with other parties under any circumstances). When you make a purchase on the Nanoleaf Shop, data essential to the processing and fulfillment of your purchase is shared with Shopify (the processor) and accessed by Nanoleaf as required to fulfill your order (the sub-processor). All payment transactions are processed in France, and are compliant with national law as well as the regulations proscribed by the European Commission. We use Shopify to process purchases on our website in a PCI DSS compliant checkout environment which meets PSD2 requirements as required by law in the European Union.

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To disable the collection of data for processing with Google Analytics, you can install the opt-out tool here Please note that anonymised data may be sent to these third countries : United States, Canada, Hong Kong.ĭata Storage Locations : France, Canada, United States, Hong Kongĭata Usage Purposes : Technical Analysis, Marketing On the European locales of our website, IP addresses are anonymised by local servers before data is processed by Google Analytics. These lists cannot be used by Nanoleaf to personally identify you. We do create remarketing lists with Google Analytics, which at aggregate are used to improve the relevance of paid advertising for users who have not opted out of data collection with Google (please see the 'Data Vendors' tab for opt-out instructions).

We do not use the user-id-session collection function, and do not analyze individual user sessions using Google Analytics. We use Google Analytics to analyze aggregate behavior on our website, with the goal of using these aggregated data sets to improve user experience, website performance, and relevance of the content that we publish.